At Stanley Shop, we’re committed to providing professional-grade tools and equipment to trade professionals and serious DIY enthusiasts worldwide. Our shipping and returns policies are designed to offer convenience and peace of mind for our valued customers.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Options

We offer two shipping methods to meet your needs:

1. Standard Shipping (via DHL or FedEx)

  • Delivery time: 10-15 business days after dispatch
  • Flat rate shipping fee: £12.95
  • Recommended for time-sensitive orders

2. Free Shipping (via EMS)

  • Delivery time: 15-25 business days after dispatch
  • Available for orders over £50
  • Ideal for non-urgent deliveries

Note: We currently cannot ship to some remote areas in Asia and other locations. Please check during checkout if your address is eligible for delivery.

International Shipping

We ship globally (with some exceptions) and handle all customs documentation. Customers are responsible for any import duties or taxes, which will be calculated at checkout for most destinations.

Returns & Exchanges Policy

We stand behind the quality of our professional tools. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Items must be unused and in original packaging
  • All accessories and documentation must be included
  • Proof of purchase (order number) is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Blow Torches & Soldering equipment (used or unused)
  • Dust Masks and other personal protective equipment
  • Opened packages of Blades or Drill & Driver Bits
  • Any power tool showing signs of use (Corded Drills, Cordless Drills, Angle Grinders, etc.)

Returns Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Subject line: “Return Request [Your Order #]”
  • Your order number
  • Product name(s) and quantity
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Do not send items back without this authorization.

Step 3: Package and Ship Your Return

Securely package the items with all original contents and affix the provided RMA label. Ship to:

Stanley Shop Returns
86 George St
Manchester, GB M1C 5QI

Return Shipping Costs

  • Defective or incorrect items: We provide a prepaid return label
  • Change of mind returns: Customer pays return shipping

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 5 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error

Note: Depending on your financial institution, it may take 3-10 business days for the refund to appear in your account.

Exchanges

For exchanges of equal value:

  • Follow the standard return process
  • Clearly state the replacement item you require
  • We’ll ship the new item once we receive your return

For exchanges of higher value, we’ll invoice you for the difference after receiving your return.

Damaged or Defective Items

If you receive a damaged or defective tool (including Air Compressors, Circular Saws, or Cordless Drills):

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or refund at no additional cost

Trade Account Returns

Registered trade customers enjoy priority processing. Please include “Trade Account” in your email subject line and your trade account number for faster service.

Need Help?

For any questions about our shipping or returns policy, contact our Manchester office:

Email: [email protected]