Welcome to Stanley Shop’s FAQ section. Here you’ll find answers to common questions about our professional-grade power tools, global delivery service, and customer support. Can’t find what you’re looking for? Contact our Manchester-based team at [email protected].
About Our Products
What types of power tools do you specialise in?
We offer professional-grade tools for tradespeople and serious DIYers, including:
- Corded and cordless power tools (drills, circular saws, angle grinders)
- Workshop essentials (clamps, combination ladders, club hammers)
- Accessories and consumables (blades, drill bits, dust masks)
- Complete kits and bundles for cost-effective solutions
Are your tools inspected before shipping?
Absolutely. Unlike big-box retailers, we personally inspect every power tool before dispatch to ensure:
- Batteries are properly discharged for safe transport (IATA compliant)
- Combo kits contain all advertised components
- Robust packaging that survives international transit (tested with 20kg hammers!)
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Why should I combine items in one order?
Our accessory bundles (like drill bit sets or angle grinder disc kits) are designed to:
- Maximize value by saving on shipping costs
- Keep your toolkit complete with complementary items
- Qualify for free economy shipping on orders over £50
Pro Tip: Tradespeople often save 15-20% on shipping by ordering weekly supplies together.
Shipping & Delivery
What are my delivery options?
We offer two reliable services:
- Express Standard Shipping (£12.95)
– Delivered in 10-15 working days via DHL/FedEx
– Full tracking & signature-on-delivery
– Ideal for cordless tools and time-sensitive projects - Free Economy Shipping (Orders £50+)
– Delivered in 15-25 working days via EMS
– Perfect for heavy items like air compressors
– Tracking number provided
Do you ship to my country?
We ship globally except some Asian destinations and remote islands. During checkout, your cart will show real-time availability. For specific queries, email [email protected].
Returns & Warranty
What’s your returns policy?
We offer 15-day returns from delivery date:
- Email us with your order number to initiate
- We cover return shipping for defective items
- Refunds processed within 3 working days of receipt
What if my tool arrives damaged?
Despite our rugged packaging tests, if damage occurs:
- Take photos of the damaged item and packaging
- Email them to [email protected] with your order number
- We’ll arrange a replacement or refund immediately
Account & Technical Support
How do I reset my password?
Click “Forgot Password” on the login page. You’ll receive an email with reset instructions from [email protected] within 5 minutes.
Who do I contact for technical advice?
Our Manchester tool experts can advise on:
- Battery maintenance for cordless tools
- Blade selection for specific materials
- Compatibility between tools and accessories
Trade Customer Priority: For urgent enquiries, include “Trade Account” in your email subject for faster response from our dedicated trade team.